- Retail
- Mall
General mall ecosystem management
a unified and convergent shopping mall management systems
| Ecosystem Zone | Pain Point | Impact |
| -------------------------------------------------- | ---------------------------------------------------------------- | ----------------------------------------------- |
| **Public Areas (concourses, plazas, food courts)** | Crowding, safety incidents, uneven cleaning schedules | Poor customer experience, liability risk |
| **Roads & Parking** | Traffic bottlenecks, full lots, difficult way-finding | Lost visits, idle emissions, frustrated drivers |
| **Transportation Links** | Uncoordinated bus/taxi flows, limited real-time data | Delays, missed connections, tenant complaints |
| **Building Infrastructure** | Siloed BMS\*, reactive maintenance, rising energy costs | Downtime, high OPEX, poor ESG scores |
| **Security & Emergency Response** | Multiple guard posts, manual monitoring, slow incident detection | Higher risk, longer resolution times |
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ProblemGeneral mall ecosystem management
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Technology UsedVideo analytics, IoT, multiplatform, forecast engine, API, digital signage, public road
Problem Solving
AI-driven management platform that unifies video analytics, IoT sensors, and cloud dashboards:
- Computer-vision cameras count visitors, detect crowding, and trigger extra cleaning or security staff.
- Heat maps help optimize tenant mix and promotional zones.
- License-plate recognition, smart signage, and mobile apps guide drivers to vacant spaces and streamline exit payments.
- Real-time road analytics adjust traffic-light timing at mall perimeters.
- IoT beacons track bus/taxi arrivals; digital boards and apps show live ETAs, keeping passengers informed and dispersing queues.
- Sensors feed a central BMS that auto-adjusts HVAC, lighting, and escalator speed based on occupancy and weather.
- Predictive maintenance alerts engineers before equipment fails.
- AI flags trespassing, loitering, or abandoned objects; two-way radios and mobile apps dispatch guards instantly.
- Incident logs and video clips are stored for compliance and insurance.
