Controlling of the Staff Presence in Customer Zones

Staff presence is critical for maintaining high service standards, ensuring customer satisfaction, and maximizing operational efficiency.
Inconsistent staff presence: Employees occasionally leave customer zones unattended, leading to longer wait times and frustrated visitors.
Lack of real-time visibility: Managers have no way of knowing in the moment whether customer areas are adequately staffed.
Service quality dips: Missed greetings, delayed responses, and unattended service desks harm brand perception and customer loyalty.
Inefficient resource allocation: Without reliable data, it’s difficult to optimize shift schedules or assign personnel based on real needs.